Get in Touch With Us

This page explains how to contact the Non Gamstop Casino editorial team at canterburytales.org, what we can help with, and what we can't. We are an independent research and comparison site. We are not a casino, and we don't run player accounts, so we can't act on anything that happens inside one.

What we can help with

Most messages fall into a few categories. Writing to us is the right step if you want to:

• Report an error – a bonus figure, wagering condition, payment method or licence detail that looks wrong or out of date.
• Ask about our reviews – why a casino is ranked where it is, or how we read a set of terms.
• Suggest a topic – for example wagering requirements, withdrawal checks or how offshore licences differ from UK ones.
• Raise a business or editorial enquiry – please say who you represent and what you have in mind.
• Flag a concern – if a casino we mention has treated you unfairly, tell us. We can't resolve it, but it helps us keep our information accurate.

What we can't do

We have no access to any casino's systems, and we can't speak for the operators we review. That means we cannot:

• release a withdrawal, reverse a decision or reopen a closed account;
• settle a bonus dispute or verify your identity documents;
• remove you from GAMSTOP or shorten an exclusion period;
• guarantee an outcome with any operator.

For account problems, use the casino's own customer support first and keep copies of your messages, screenshots and transaction records. Most operators have a formal complaints process, and it usually asks that you have tried support before escalating. Casinos licensed outside Great Britain may not offer access to UK dispute services, so check the complaints route in the terms before you deposit.

How to write to us

Use the contact details or form provided on this site. A short, specific message gets the fastest and most useful answer. It helps to include:

1. The page you are writing about, or the casino name.
2. What you think is wrong, or what you would like to know.
3. Where you found conflicting information, if you did – a screenshot or the wording of the terms is ideal.
4. The date you saw it, as bonus terms change often.

Please don't send passwords, full card numbers or identity documents. We never need them.

What happens next

A member of the team reads each message. We don't promise a set reply time, and we can't answer every enquiry individually, but corrections are prioritised. If a factual error is confirmed, we update the page and revise the date on the information. Our reviews rest on research into published terms and public information, not on personal account activity, and commissions do not decide rankings.

To see the casinos we cover before you write, read our guide to trusted non GamStop casinos for UK readers. Bonus offers, such as those from Betmica or Kikibet, are advertising and come with wagering, expiry and cashout conditions. Check the operator's own terms before relying on any figure we quote.

If gambling is causing you harm

If gambling is affecting your money, relationships or wellbeing, help is available. GamCare runs the National Gambling Helpline on 0808 8020 133, and it is free and confidential. You can also use GAMSTOP to self-exclude from UK-licensed sites, set deposit and loss limits, or install gambling blocking software. Casinos outside GAMSTOP are not covered by it, so if you have chosen to exclude yourself, playing on them undermines that decision. Gambling is for adults aged 18 and over, and should never be treated as income or a way to solve money problems.

Corrections policy

Fact-checking on this site was last carried out on 29 September 2026. Bonus terms, payment options and licence details can change without notice, so a message from a reader is often the fastest way for us to spot a change. Thank you for helping keep the information accurate.